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Business Overview
NCCA Membership no.: 1848
NCCA Membership Level: Member
Joining Date: 11 10 2005

Carpet, rug and upholstery cleaning from Natural Carpet Care. We are a family business trading for more than 30 years in the South East. Areas we cover-


We purchased our own commercial premises 15 years ago to enable us to develop our specialist rug cleaning services. We have a workshop, drying rooms and office area.

We were the first company in Sussex to embrace non toxic solutions in 2004.

Natural carpet care is also a locally based small business. Serving all towns and villages in Sussex from Sussex.

Three years ago we also introduced our speedy text quotation service. Simply text 'quote to 07802 177435 followed by your requirements, we will return an inclusive quotation on the same day.

Natural Carpet Care - Eastbourne

Read some of our Google reviews. Natural Carpet Care

Mattress cleaning.

Non toxic mattress cleaning in Sussex. We offer hygiene cleaning for all types of mattresses including Tempur.

We can deal with dust mites too. Ideal for people with allergies.

We use the latest solutions along with high performance extractors such as the Jaguar 8.4 and Airflex Storm machines.

Our services are used by domestic and commercial clients. We offer flexible out of hours appointments with full treatments risk insurance.

We also offer artificial grass cleaning and hard floor cleaning.

Our Sussex contacts -

Eastbourne 520044
Brighton 634177
Tunbridge Wells 269050
Hastings 799559
Haywards Heath 316404

Town Landing pages -

Carpet cleaning in Eastbourne -

Cleaning Services
  • 24hr Manned Service
  • Carpet Cleaning
  • Carpet Protection
  • Curtain Cleaning
  • Leather Cleaning
  • Rug Cleaning
  • Upholstery Cleaning
  • Upholstery Protection
Cleaning Methods
  • Hot Water Extraction
  • Low Moisture Cleaning
  • Very Low Moisture Cleaning
Additional Services

Rug cleaning
Carpet protection
Moth treatments
Odour neutralizing
Low moisture carpet cleaning
Dry carpet cleaning
Curtain cleaning
Woollen furniture cleaning
Advice and trouble shooting

Mattress cleaning
Carpet protection

Other Accreditations

NCCA HND Business ETTA level 2


NCCA HND Business

18 Willingdon Road, Eastbourne, East Sussex, BN21 1TH

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59 Reviews
  • Natural Carpet Care "Excellent Service"

    Lewis and Miki did a great job cleaning our two sofas and a lounge rug. They were extremely tidy …. did the job without fuss and were a pleasure to have in our home. We would highly recommend this company.

  • Natural Carpet Care "WOW!"

    Having two cats on a pale carpet is not the best thing - especially when they've been sick. Yesterday, my carpets were cleaned and there is absolutely no staining left. In fact, the carpet looks nothing like it did before. I was so pleased when I returned home - the stairs in particular, due to their use, look outstanding but equally so do the two bedrooms and at such a reasonable cost. Well done.

  • Natural Carpet Care "Excellent"

    We had Natural Carpet Care round today to clean our carpets across the whole house. This hasn’t been done since we moved into our house 6 years ago and the carpets now look brand new! We have a 2 year old dog so every room had some form of puppy stain on them but every stain has completely gone. Very friendly service, highly recommend!

  • Natural Carpet Care "Excellent service"

    Spencer and his son Lewis were well within the agreed arrival time. They are both very friendly and did a first class job on our carpets and a dirty sofa we had been given. A really professional service and I would highly recommend this company.

  • Natural Carpet Care "Great result and very friendly service!"

    Delighted with our cleaned stair carpet and lounge furniture! It really does make such a difference. Spencer and Lewis are so friendly and efficient. I had a quote within 24 hours and we were booked in very quickly. They arrived on time and worked very hard and effectively. Non toxic products were important to us with our pets. I wouldn’t hesitate to recommend!

  • Natural Carpet Care "Excellent service"

    I have a very large antique kelim rug which needed cleaning. Initially a bit concerned as I was worried about the natural dyes running but once I’d spoken to Spencer who assured me they had the right products and space to clean a large rug I booked it in. They collected it and delivered it back within a WEEK! Lovely people and I would highly recommend them.

  • Natural Carpet Care "Excellent service"

    As usual, all our carpets were cleaned with excellent results. Spencer provides a very courteous service and we would never hesitate to have him again and thoroughly recommend the company.

  • Natural Carpet Care "Very pleased"

    We are very pleased with the cleaning of our 2 sofas. Friendly & efficient service.

  • Natural Carpet Care "Great quick clean work"

    In preparation for renting out the carpets were cleaned to a high standard and looking brand new. Great communication and positive service.

  • Natural Carpet Care "Carpet clean"

    Had thought about changing some areas of carpets but thought I would try cleaning (some rooms had carpet over twenty years old). The job Miki and Ben completed was excellent removing majority of stains and dirt. Both very polite, courteous and efficient. Would definitely recommend this company as price was also very good compared with other local companies. Thank you.

  • Natural Carpet Care "Rug cleaning"

    My rugs were collected and taken away to be cleaned. One had a very stubborn stain on it and Spencer cleaned it several times until he was 100% happy with the result. The rugs were then brought back to me and I was extremely pleased with them as they looked as clean as new. I thought the service I received was excellent.

  • Natural Carpet Care "Nail Varnish Incident!"

    I had an unfortunate run in with a bottle of nail varnish and our brand new carpet! I contacted 5 companies in total. 2 didn’t return my message and 2 replied that they wouldn’t be able to help as nail varnish removal didn’t have great results. Spencer returned my email within a couple of hours and showed me a similar incident he had worked on with the stain gone. He installed hope that my carpet could be restored. Miki arrived on the day we scheduled and after only 2 hours the stain was gone! It was incredible. Spencer and Miki were professional, prompt and above all positive! I don’t hesitate in recommending them for all of your carpet/upholstery cleaning needs. Thank you so much!

  • Natural Carpet Care "Excellent result"

    Cleaned 2 very grubby sofas today, and the result was brilliant. I had forgotten how lovely they looked originally and looked as new. This was after several years of small children crawling all over them! Many thanks.

  • Natural Carpet Care "Cream Sofa cleaning"

    Extremely pleased with the work carried out on my cream Laura Ashley sofas. Stains removed that I thought would be impossible after a botch job by another company . I am would highly recommend Natural Carpet Care

  • Natural Carpet Care "Good job!"

    Thank you! I’m thrilled that my carpets and upholstery have come up like new after excellent and efficient cleaning by your company this week. I will always use you in future and will not hesitate to recommend you to friends.

  • Natural Carpet Care "Outstanding Service"

    Spencer, is a very polite and professional person, he worked hard to remove a red wine stain, my carpet looks great and no sign of the stain, l recommend this company Spencers assistant also very polite, very good price and excellent service

  • Natural Carpet Care "WONDERFUL COMPANY"

    I was so grateful a while ago to have found Natural Carpet Care and Spencer. I had a big problem with moths eating my carpets a while ago. Spencer and his team were extremely helpful in advising me then. I have now had a problem with pile distortion on a new upholstered chair and wanted his advice. I cannot thank him enough for his time and expertise in explaining to me what my problem is. Many many thanks Spencer. I will always recommend you and regarding cleaning carpets and upholstery would always prefer natural products to be used other than chemicals.

  • Natural Carpet Care "Fabulous"

    We had our wool cream rug cleaned by this company and we are very pleased. Great communication from Spencer and we loved the convenience of the pick up and delivery service. Our rug looks amazing ! So clean it looks new again. Will definitely use again and highly recommend. Thank you.

  • Natural Carpet Care "Excellent job!"

    Spencer and his son came and cleaned the carpets at our new house and did an amazing job, the carpets look brand new! Excellent value for money and very friendly service. Spencer accommodated our tight schedule and was able to come early Saturday morning so the carpets could be cleaned before we unpacked. He even helped us with moving heavy appliances when my pregnant wife was able to assist. Thanks team.

  • Natural Carpet Care "Excellent Service"

    I was visited on 19th August 2020 by the representative of Natural Carpet Care to clean my very dirty beige armchair and sofa. Not only was he very polite, friendly and professional, but he managed to do a brilliant clean and I have to say my armchair and sofa have never looked so clean, I have had them for around 15 years and do not remember them ever looking this good! Thankyou so much Natural Carpet Care, I will be recommending you to all my friends and family!

  • Natural Carpet Care "carpet clean"

    We had almost given up on clean carpets after house was rented out, and "cleaned'... but Spencer and Zac advised us we would love their result...and we really do! Carpets were soon dry, no smell, and all stains gone...just like new carpets! Recommend them highly.

  • Natural Carpet Care "Excellent ..... service and results"

    It’s so refreshing to come across someone who is polite, patient, pleasant, personable and proud of their work . Spencer is approachable and friendly- as well as capable and caring. He gets five stars and recommendations from me to everyone. Sue

  • Natural Carpet Care "Great results, and first class service"

    I had booked another company who cancelled ten minutes before the appointment. I came across Spencer by chance, and I am so glad I did. We have oldish carpets in the bedrooms which have been here since we bought the place. When we leave for a while and come back there is always a musty smell. Spencer used a special machine first, one I have never seen before, when he showed me the results I was horrified, the machine collects all strands of hair from the fibers of the carpet, hairs normal vacuuming does not collect. He then went on to do the clean with water at a very high temperature. The results were amazing. All stains removed and now a very very clean and fresh carpet. All done with a smile and a reasonable price.

  • Natural Carpet Care "Five Star Service"

    I've used Natural Carpet Care for many years and I've always been impressed at the results they can get with natural cleaning products. Old carpets and curtains get a new lease of life and stains I thought I'd have to live with have gone. After they leave my daily sneezing fits stop and my eyes no longer water. The other great thing is that, by the time they finish, things are only slightly damp, so nothing takes long to dry. The service is always friendly and knowledgeable and they are really passionate about a chemical-free clean. They always go the extra mile and are willing to move things around and be accommodating. First class service. I recommend them to everyone and wouldn't use anyone else.

  • Natural Carpet Care "Would highly recommend"

    This was the first time I had used Natural Carpet Care (they had been highly recommended to me by two trusted friends) and they did not disappoint in cleaning 2 Persian rugs, 3 rooms and two flights of stairs plus landings. They were punctual, courteous, friendly, thorough and they achieved great results. They actually managed to get stains out which a previous carpet cleaner said were permanent. I have already recommended them to friends and I would have no hesitation in using them again myself.

  • Natural Carpet Care "Superb Cleaning, Attentive and Courteous"

    Spencer quoted immediately during his first visit to the premises. He then accommodated our timescales for carpet cleaning from the top to the bottom of the house. His team arrived on time and did a superb job in cleaning the carpets, removing buckets of dirty water and leaving the carpets looking like new. He also left overshoes to be used while the carpets were drying and thereafter. Quote and Invoice came immediately by email. We accepted his quote and paid promptly.

  • Natural Carpet Care "Really excellent carpet care"

    I was so delighted to discover this service and see its really fantastic results with my carpets and rugs. As well as cleaning them to an extremely high standard (beyond what I'd hoped), it restored a fresh feel to the house and I now intend to repeat the treatment every few years. It was also great that all natural cleaning products are used – kinder to house, people and pets. The service was also very efficient and friendly. I can thoroughly recommend Natural Carpet Care – I selected it on the basis of excellent reviews that I had seen online, and I can only add to these.

  • Natural Carpet Care "Professional results and service"

    I had my fitted pure wool carpets in bedrooms, hallways and stairs cleaned, as well as 3 Persian rugs and another large living room rug. I found the service very professional, with helpful explanations about the non-chemical cleaning methods used, friendly customer interface and fast delivery of the cleaning service. I am very pleased with the results overall, but particularly with the very old Persian rugs, with the colours having been given an new lease of life, quite a transformation and looking very beautiful. Certainly a five star job done in my books. I also found the pricing very compatible and would like to highly recommend the Natural Carpet Care Cleaning Service.

  • Natural Carpet Care "Carpet cleaning"

    I’ve used Natural Carpet Care on several occasions and they have always delivered a reliable, reasonably priced and effective service. My carpets are visibly cleaner, stubborn stains removed with the whole process not taking overly long. I would definitely like to recommend.

  • Natural Carpet Care "5 Stars plus, plus, plus!"

    We really are delighted to have found this fantastic company. They honestly deserve more than 5 stars as they really do go the extra mile. I loved the fact there was no smell, no mess whatsoever and the carpets and upholstery were dry in next to no time. An extra plus was that on completion both looked far, far better than I thought was even possible! We would most certainly not go past this firm for any future cleaning.

  • Natural Carpet Care "First class job"

    We have used Natural Carpet Care for some time and are pleased to say that they are very efficient and careful and the carpets always look really clean and 'rejuvenated'. We would recommend them. Excellent value for money.

  • Natural Carpet Care "Rug restoration"

    Almost threw three rugs away. Contacted Natural Carpet Care last week. They returned my rugs looking as they did when i purchased them. Top service. Thank you!

  • Natural Carpet Care "Rug cleaning"

    Just had all my rugs cleaned. Had a very marked hall rug that came back spotless and also Persian rugs and most impressive, a white rug that came back looking as good as new. Very rapid and reasonable quote and friendly professional service. Would highly recommend!

  • Natural Carpet Care "great work, great service, great price"

    We have used Natural Carpet Care in 3 different places and the results are always wonderful. I love knowing that the carpet is really clean -- and all invisible germs are history, without the use of toxic chemicals. And the cost is so reasonable. Worth every penny. In fact, I think you are nuts if you use anyone else !

  • Natural Carpet Care "Excellent all round!"

    2nd time I've used Natural carpet care and couldn't be happier. My rug was very stained and grubby but now is restored to it's former glory. Excellent efficient service and no nasty chemical smell. Would thoroughly recommend.

  • Natural Carpet Care "Best carpet cleaners ever"

    I have recently moved down to Eastbourne from London and was lucky enough to come across Natural Carpet Care. I was so impressed with Spencer and his son's job and their professionalism- they cleaned my carpets so quickly and easily leaving them looking like new. No mess, no smells, no noise, no soggy carpets! I would never use anyone else now. A top quality professional job.

  • Natural Carpet Care "Brilliant service"

    My much loved, but dull looking hand knotted rug was collected and returned by Spencer exactly when he said it would be. His cleaning process has brought it completely back to life. This rug has had a hard life with children, cats and dogs using it for playing, rolling and goodness knows what else! The colours are like new and the wool is soft and beautiful once again. I was so pleased I gave him a second rug to work his magic on.

  • Natural Carpet Care "Carpet cleaning"

    Thank you Spencer for cleaning the carpets so efficiently and getting a good result without using smelly chemicals. I'll pass your details on.

  • Natural Carpet Care "Great Service and Fantastic cleaning"

    Spencer has cleaned my carpets for years now. He has always provided a great service and a fantastic standard of cleaning. He is very thorough and efficient. We have small children and appreciate his quality of products ensuring the carpets look like new and the house doesn't smell of chemicals to achieve this. Highly recommended.

  • Natural Carpet Care "First Class Service and Results"

    I have used Spencer on a number of occasions and have always received an exceptional service. Extremely reliable and trustworthy, happy to always give Spencer and his employees a key to leave them to do the job at hand. I have three young boys and a light grey carpet that takes a pasting and his company makes my carpet and sofas look like new! Without question an amazing company that delivers on every level.

  • Natural Carpet Care "Great results"

    Wow, what can I say an excellent service provided by Spencer and Lewis, the results are amazing. Professional and friendly from start to finish, very Accommodating to our need.

    Would definitely recommend the Company


  • Natural Carpet Care "Carpet cleaning"

    Spencer is very reliable and does a very good job. He is honest in explaining any wear and tear and leaves the job in perfect condition. We wouldn't choose anyone else!

  • Natural Carpet Care "Excellent results"

    Spencer and Lewis were punctual, polite and smiling although it was only 08.15. They were efficient and professional. The carpets look fantastic so clean. Price was agreed beforehand so nasty shocks. I will certainly recommend to friends and use them again.

  • Natural Carpet Care "Fantastic results and quality service"

    The carpet, sofas and chair came up like new. The service was absolutely first class and the cost was really reasonable. We would not hesitate to recommend this company

  • Natural Carpet Care "Fantastic job"

    Kileys Carpets recommended Spencer to clean our staircarpets and landings plus two handmade rugs. Due to past experiences l've always been a bit scepticle about carpet cleaners but now l've found Spencer l'm so impressed. They did a fantastic job, especially the two rugs - couldn't believe how beautiful they looked, the colours were amazing. I would certainly recommend the company to anyone. Brilliant job guys.

  • Natural Carpet Care "Carpets and curtains like new!"

    Spencer came to clean the carpets and curtains in my rental house, before I vacated. We had been there 3 years with kids and dogs, so I was a little worried when the furniture was moved out and I saw the stains! Also the curtains and blinds had lots of insect marks on them, which tend to sink into the cotton. I have to say, Spencer saved the day with a remarkable make-over! Carpets and curtains looked like new. I was thrilled and so was the landlord! He's also extremely obliging, friendly and helpful. Thanks Spencer.

  • Natural Carpet Care "Excellent service"

    Invited Spencer to come to clean curtains, sofas and some rugs, including one huge, heavy Chinese rug which I'd never had the courage to have cleaned before. He took the rugs away and they returned a week later looking like new and feeling a million dollars. The curtains and sofas all look and feel fantastic. On top of all that, the quality of service - answering phones, turning up on time, courteous and helpful - is excellent. I'm absolutely delighted with the result and will undoubtedly be using Natural Carpet Care again.

  • Natural Carpet Care "Amazing results"

    Spencer and his team have been cleaning our carpets for several years. He was recommended by a neighbour who said that he wouldn't use anyone else, and I completely agree. Spencer does a brilliant and thorough job whether it is our antique Persian rug or white broadloom with splotches of printer ink (which, after my frantic text, he popped by and completely sorted in minutes!). The ink splotches disappeared! I cannot recommend him enough. Spencer is utterly professional and approaches each job as if it is the most important one he has ever had. He is very careful and knowledgeable about the products he uses, which I also appreciate. We've used him for years and as my neighbour said, I couldn't imagine using anyone else.

  • Natural Carpet Care "Excellent Service and Results"

    After my removers had managed to make a white leather and material sofa quite filthy Spencer, from Natural Carpet Care, came to my rescue and did a quite remarkable job of cleaning both the leather and the material. So the sofa which I feared was ruined has now been returned to perfect condition. Spencer was supremely professional, friendly and helpful and I would unreservedly recommend him to anyone who needs a cleaning job undertaken on their carpets or upholstery.

  • Natural Carpet Care "Sofa Cleaning"

    Professional service. Will use again.

  • Natural Carpet Care "Great service, great results"

    Was considering changing the carpets in a rented property. After speaking to Spencer I decided trying to give them a clean instead. Carpets came up as good as new saving a lot of money. Time was also of an essence and Spencer made time to come round that week! Great service, great price, would highly recommend.

  • Natural Carpet Care "really caring"

    I found this service refreshingly thorough, helpful, professional & well informed. Spencer is that rare thing ie an extremely good & trader who goes that extra mile - with a smile.

  • Natural Carpet Care "Carpet review"

    Spencer is brilliant. Carpets have come up like new and marks have vanished. He has been coming for a few years now, and I have always been so pleased with the quality of his work and his professionalism. Highly recommended.

  • Natural Carpet Care "Great work"

    My family has used for several yaers and always impressed by his work.
    Would recommend to others

  • Natural Carpet Care "What a great firm"

    We have recommended Spencer to many of our clients through our removal company
    We have had nothing but great feedback from our clients
    I have also had Spencer out to deal with our dog mud soaked rugs!
    It's a professional service from first contact to last !! Keep up the good work !

  • Natural Carpet Care "Professional service"

    I have been using Spencer to clean my carpets for over 5 years and would have no hesitation in recommending him. He provides a reliable, professional service and my carpets (although now very old) always come up like new once he has cleaned them. He uses natural products so there's no chemical smell afterwards and he is always so careful working around furniture and skirtings etc. I wouldn't use anyone else! 5 star service.

  • Natural Carpet Care "Thank you for a fantastic job"

    Recently moved homes and the existing carpets were in a terrible state. They were filthy and you could smell the dogs that had previously lived in the house.
    I had intended to buy new carpets throughout. But a friend suggested I get them cleaned by Natural Carpet Care who he had used before and was so happy with the work they did.
    Spencer assured me he could get the carpets looking new.
    He did the job 2 days later and I am so pleased I used him to clean the carpets. They look amazing and all the bad odours have gone.
    The job was done professionally with no fuss. I couldn't be more happy and it certainly saved me a lot of money had I bought new carpets.
    Thank you so much.

  • Natural Carpet Care "Carpet cleaning"

    Friendly on time and efficient had all our carpets cleaned from top to bottom of our town house with 0 problems

  • Natural Carpet Care "carpet review"

    Spencer has cleaned my carpets on several occasions. He is always professional, reliable and uses the best products which give your carpets a new feel and look clean again. Also he is very happy to discuss any queries you might have. I am happy to recommend him and will be using him again in the future.

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