North Star (Residential & Commercial Cleaning Services)

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5/5 from 35 review(s)  Read Reviews
NCCA Membership no.:1068 NCCA Membership Level:Advanced Member Joining Date:01 12 2000

North Star was first established in July 2000 with over 25 years' experience in the cleaning industry. We are a family run business managed by Karen and Gary North and we provide our own bespoke service for every individual client.
We specialise in cleaning services for both residential and commercial clients serving the Kent area, serving the Medway towns, Maidstone, Sittingbourne etc and also Surrey, Sussex, Essex and South-East London areas.
Formerly based in Swanley, North Star relocated to Sheerness in 2008 and has been acknowledged as a full member of the National Carpet Cleaners Association, No. 1068, in recognition of our high standards and knowledge in the cleaning industry. We also are members of Trustatrader with the 3 year badge accreditation.
Our success in the commercial industry boasts our personal, efficient and professional experience.
We provide telephone emergency assistance (24 hours) and where an emergency situation arises we can get to you on the same day.
We also provide a specialist service in the way of fire and flood damage, to include survey / report, liaison directly with the Insurers/Loss Adjusters and a disaster restoration clean-up team. We understand how damaging and traumatic this can be for the client and we are there on hand to help with any concerns and for to reassure them.
North Star Ltd. specialise in carpet and upholstery cleaning. We also provide dry cleaning of curtains (in-situ), "stain guard" protection for carpets and upholstery, sparkle and building cleans. We also provide end of tenancy cleans for private landlords , letting and managing agents. Whether you need a spring clean or just simply a maintenance clean to help you with your workload, we can help, just ask us for information. We understand that not every householder is the same, so we prefer to carry out a free home visit so we can talk to the client and ask them what they would like. We don't judge on how much of a mess the property is in as every one has different circumstances and each person is treated with the same professionalism as the next.

Cleaning Services
  • 24hr Manned Service
  • Carpet Cleaning
  • Carpet Fitting
  • Carpet Protection
  • Carpet Repair
  • Curtain Cleaning
  • Fire/Smoke Damage Restoration
  • Flame Retardency
  • Flood/Water Damage Restoration
  • Hard Floor Cleaning
  • Leather Cleaning
  • Offsite Cleaning
  • Rug Cleaning
  • Rug Repair
  • Upholstery Cleaning
  • Upholstery Protection
Cleaning Methods
  • Hot Water Extraction
  • Low Moisture Cleaning
Additional Services

Carpet Repair Services
Carpet Cleaning
Upholstery Cleaning
Hard Floor Maintenance - Amtico/Karndean/Marble/Parquet
End of Tenancy Cleaning
Rug Cleaning and Rebinding/Refringing

Caravan & Motorhome Cleaning
Sparkle & Building Cleans
Stain Protection
Dust Mite & Flea Treatments
Hard Floor Maintenance
Insurance Reporting for Loss Adjuster and Home Owners
Emergency 24 hour call out for Fire and Flood Disaster Recovery

Other Accreditations

Trusted Local Cleaner Award Winner: July 2018

NCCA Advanced Member - No. 1068 Members of Trustatrader (over 150 reviews in just one year!) ICO certification (for customer data protection) Trusted Local Cleaner of the month July 2017.


Over 20 years experience, trained and operated in a franchise. Certification with Prochem, Surrey, Ashbys, NCCA.
Infection Control certification.
Various training with NCCA.

Write a Review
35 Reviews
  • North Star (Residential & Commercial Cleaning Services) "Carpet cleaning"

    Matt was very friendly and helpful came a little early but it was ok as I was ready for him. Done a great job and looking forward to seeing him next year

  • North Star (Residential & Commercial Cleaning Services) "Brilliant service"

    Had an cleaner attend our old flat on the 1st of September 2021 to clean the carpets before we handed the keys back to the lettings agent. They done an amazing job and made some very unclean carpets look great. Professional service throughout from booking the call and to dealing with the cleaner themselves. Very impressed with the service and was given some great advice by the chap on the end of the phone. Thanks again Ryan and Amanda

  • North Star (Residential & Commercial Cleaning Services) "North Star Carpet cleaning"

    We were very pleased, our carpet came up beautifully. Technician explained that certain hard tread areas may still show but the improvement was very good. I will definitely be recommending North Star Cleaning to friends.

  • North Star (Residential & Commercial Cleaning Services) "Our furniture and carpets 2021"

    Matt came in the morning and he had quite a lot to do. It was a very hot day but he worked hard and well. He gets the full five stars because he always smiled.

  • North Star (Residential & Commercial Cleaning Services) "Brilliant Service!"

    Gary and Karen came to clean our pair of sofas which are 7 year's old and have never been cleaned before....not an easy task!! Gary and Karen were a very professional and efficient team and the sofas now look ab fab..we'd definitely recommend them and we won't leave it so long next time ;0)

  • North Star (Residential & Commercial Cleaning Services) "Fantastic job"

    Extremley pleased with the service - another excellent job well executed and professional as always. Well done. Thank you

  • North Star (Residential & Commercial Cleaning Services) "Excellent job"

    So pleased with the service and the quality of the clean Thank you

  • North Star (Residential & Commercial Cleaning Services) "Iron mark"

    I unfortunately knocked my iron on to a relatively new carpet, rang on Thursday and had the repair done the following Monday. Very prompt service and fully satisfied with the new piece of carpet that was fitted. Highly recommend North Star.

  • North Star (Residential & Commercial Cleaning Services) "Site Manager"

    Fantastic service again, always polite and carpets and rugs are now as new, thank you. We will definitely use again and recommend ***** service

  • North Star (Residential & Commercial Cleaning Services) "Excellent carpet cleaning"

    I recently had my lounge/diner, hall, stairs and landing cleaned by Matt. Lovely chap, arrived on time, most helpful and excellent job. I recommended the company to my next door neighbour who had their carpets cleaned the following week. They were just as happy. I will definitely use them again.

  • North Star (Residential & Commercial Cleaning Services) "CARPET CLEANING"

    Today Mathew came and cleaned our lounge carpet. I am very pleased with the result, Mathew was very tidy and didn't leave any mess. I would highly recommend North Star for repairs too as they previously restitched my dinning room carpet saving me a fortune. Many thanks North Star.

  • North Star (Residential & Commercial Cleaning Services) "5 star service"

    Cannot thank Gary and Karen enough for the prompt and efficient service when dealing with the burn on our carpet ... amazing repair Will definately use North Star again in the future Thank you

  • North Star (Residential & Commercial Cleaning Services) "Excellent"

    Great service really pleased with the result thank you

  • North Star (Residential & Commercial Cleaning Services) "Excellent"

    I am very happy that i pick them out of other carpet clearner. Time management - excellent (the arrive 10min before the booking appoint which was perfect for me.) Commercials used - child safey. Didnt have any strong small Cleaning - my carpet looked brand new after there wonder service. Worker - very friendly, polite and was happy to help me to move things around. Using them again - i would be definitely be using them again and again Recommendations - i will be recommending them to both families and friends Thank you so much for wonder service you provide Wunmi

  • North Star (Residential & Commercial Cleaning Services) "Excellent service"

    I can’t recommend this company enough. Reliable, professional prompt and reasonable also the standard to which they cleaned my carpets was amazing

  • North Star (Residential & Commercial Cleaning Services) "Fantastic Service"

    Gary is always prompt and very professional. The service is amazing from patching an iron make in the carpet to carpet cleaning always a fabulous job. I would definitely call North Star moving forward.

  • North Star (Residential & Commercial Cleaning Services) "Carpet cleaning"

    We are again extremely pleased with the excellent service provided by North Star. Gary and his assistant arrived early (offering apologies for doing so!) and were efficient, polite and thorough, completing the work ( 3 large areas including stairs and landing) in less than 90 minutes, leaving everything tidy and also providing good guidance on access to cleaned floors. And the hall runner was cleaned as a free extra, which was much appreciated! We would have no hesitation in recommending North Star to others.

  • North Star (Residential & Commercial Cleaning Services) "North Star"

    We have used North Star's services for a number of years for the cleaning of carpets and refurbishment of Amtico flooring. North Star are professional, knowledgeable and always cheerful. We have no hesitation in recommending Gary and Karen's services.

  • North Star (Residential & Commercial Cleaning Services) "Carpet Clean"

    I have used North Star (Gary) to clean my living room carpet a number of times now. Reliable, trustworthy and goes the extra mile to ensure the customer is happy with the result. Wouldn't hesitate to recommend.

  • North Star (Residential & Commercial Cleaning Services) "carpet and uphostlery cleaning"

    Brilliant ! Had my sofa cleaned for the first time to gat rid of oily hair marks. Looks like new. Have used North Star for a number of years now and see no reason to change. Gary is delightful and very helpful - important when you live alone.

  • North Star (Residential & Commercial Cleaning Services) "Car Valet"

    Wow ! Gary cleaned the inside of my son's car the upholstery and carpets and mats look in my son's own words 'too clean' . Stunning job thanks Gary. Also my carpets always look like new when Gary has been!

  • North Star (Residential & Commercial Cleaning Services) "Great service again"

    Gary visited us last week to clean carpets in 3 rooms, plus hall stairs and landing. Cannot fault North Stars service at all and Gary is totally professional. Our carpets looked great and given that the weather was very hot, they were dry in no time. Many thanks

  • North Star (Residential & Commercial Cleaning Services) "Everything you would expect"

    Great carpet cleaning. Have used for a number of years now. Always a good result - even when my carpets/rugs are beyond dirty - three dogs do not help.

  • North Star (Residential & Commercial Cleaning Services) "FIRST CLASS CARPET REPAIR"

    Small repair to hole in carpet following burglary. The repair was carried out by replacing each individual tuft by sewing in ones taken from a spare piece of carpet. Great care was taken to ensure that the hole was completely filled and we are really pleased with the result.

  • North Star (Residential & Commercial Cleaning Services) "Wonderful Service"

    North Star are the ultimate professionals and I have no problem recommending them. I had a emergency job for a client with a stained carpet and they fitted us in and sorted the problem immediately. My client is more than pleased with the job they did and the service they provided. She even remarked how new her carpet now looks. Thank you North Star we will be sure to use you again.

  • North Star (Residential & Commercial Cleaning Services) "Upholstery clean"

    First class service which has made my sofa and cosy chair look brand new
    Very efficient and hard working team! Many thanks.

  • North Star (Residential & Commercial Cleaning Services) "Excellent Service"

    I had an end of tenancy clean with a tenant of 10 years leaving the property. My previous experience with local professional cleaners had not been good. Generally poor quality of cleaning, not thorough or deep, and inflated costs. I asked North Star to clean the property for me and am absolutely delighted. A kitchen I thought I might have to replace has been rescued and the house is spotless. I showed prospective tenants around today and will have no difficulty renting the property out again. The charge for such a ‘high end’ Service was I thought very fair. I will use North Star for all my rental property cleans in future.

  • North Star (Residential & Commercial Cleaning Services) "Rugs as new"

    This is the second year I have used North Star cleaning services and my rugs once again look as new. I never thought that my rugs could look so good.... as I have dogs.... but Gary is such a professional and knows his job. I had one rug which I thought was beyond help but it now looks perfect. I am so pleased with this service that this will now be a regular clean. Excellent company. Thank you.

  • North Star (Residential & Commercial Cleaning Services) "Simply the best"

    Had had North Star cleaning a few times and always very pleased with the outstanding results,now our family use North Star cleaning.

  • North Star (Residential & Commercial Cleaning Services) "Excellent Service"

    We are very pleased with the excellent work completed by North Star, which was done at short notice at a time to suit the hospice. A good job done by a professional and friendly team. We will happily use your services again.

  • North Star (Residential & Commercial Cleaning Services) "Cleaning and Removal of Tassels on large heavy rug"

    Excellent work and good service.

  • North Star (Residential & Commercial Cleaning Services) "Highly recommended"

    Great service from Gary - responded quickly to my initial enquiry, made a booking and today was the day of the big clean. Really impressed with results and the service. Would definitely recommend and will use again.

  • North Star (Residential & Commercial Cleaning Services) "Wonderful job"

    I am happy to recommend North Star, who have cleaned my carpets twice now. Great service and they do a fantastic job.

  • North Star (Residential & Commercial Cleaning Services) "Carpet cleaning."

    My husband was present on your visit, he was very pleased with the service. Lovely guy carried out the cleaning, excellent results. Nice fresh smelling, clean carpets. Would definitely recommend.

  • North Star (Residential & Commercial Cleaning Services) "Great service!"

    Great job on the spring clean and carpet clean yesterday, particularly in those hot weather condition! Professional, friendly team. Thanks very much Gary and team!


24 Downsview, Chatham, Kent, ME5 0AP

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