Five Star Furnishing Care

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4.99/5 from 87 review(s)  Read Reviews
NCCA Membership no.:1815 NCCA Membership Level:Senior Member Joining Date:25 04 2005

Established in 2001, we are a family run business owned by Marie and Dean our son Hayden is a technician and team member Jade is our office admin, who will probably be you first point of contact when you call our office. We're a friendly bunch and as our logo says - we treat your home like it was our own.

If you are looking for professional cleaning of Carpets, upholstery, leather, hard floors or rug cleaning in a specialist rug plant then look no further, all our work comes with our 100% money back guarantee.

When contacting us we will arrange your FREE no obligation quotation, Marie will visit your property, look at the items you want cleaning and will give you an itemised quote, the price we quote is the price you pay - no hidden extras.

Five Star Furnishing Care enjoys a reputation which is second to none, recommended by leading furniture retailers locally and over 75% of our work comes from repeat clients & referrals.

We are experienced in all methods of cleaning all fabric types and carpet construction as well as most soiling conditions, often called on to correct cleaning issues other companies are not familiar with.

Senior members of The NCCA and registered Trustmark members along with regular attendance at training events shows our commitment to being on the cutting edge of information, training and technology, bringing this education to you giving you the most advance cleaning possible.
You will only ever be sent a technician who is fully trained in the area of cleaning you require.

We are committed to first class customer service, you and your home will be treated with the utmost respect - in fact we will treat your home as if it were our own.... our fully uniformed staff will arrive on time or call ahead if running late.
We are experienced in all methods of cleaning, over the years we have adapted to the ever changing market, investing in new up to date equipment and sourcing safer, greener cleaning solutions to enable us to give you the most thorough clean without leaving any sticky dirt attracting residues behind.

We want you to be completely satisfied with the work we do for you so every job comes with a 100% money back guarantee - if you're not happy we will rush back to you to correct the situation, if you are still unhappy will will issue you with a refund.
We want you to experience the most outstanding service possible.

Cleaning Services
  • Allergen Treatment
  • Carpet Cleaning
  • Carpet Protection
  • Carpet Repair
  • Flame Retardency
  • Hard Floor Cleaning
  • Hard Floor Restoration
  • Insect Treatment
  • Leather Cleaning
  • Leather Repair/Restoration
  • Offsite Cleaning
  • Rug Cleaning
  • Rug Repair
  • Upholstery Cleaning
  • Upholstery Protection
Cleaning Methods
  • Dry Cleaning (Solvent)
  • Hot Water Extraction
  • Very Low Moisture Cleaning
Other Accreditations

Senior Members of The NCCA, TrustmarkWoolsafe Service providersWoolsafe Fibre Care specialists


For your peace of mind our Technicians attend regular training events enabling us to keep up to date with changes within the industry while also , this enables us to offer you

Write a Review
87 Reviews
  • Five Star Furnishing Care "Fully satisfactory"

    Helpful & professional

  • Five Star Furnishing Care "The result was astounding"

    From quotation to completion of the work was very professional, was kept informed all along and the result was astounding.

  • Five Star Furnishing Care "Excellent result"

    Our 25 year old carpets look almost new again!!

  • Five Star Furnishing Care "The furniture looks great!"

    Everything went well and Hayden is a pleasure to deal with.

  • Five Star Furnishing Care "You stuck to dates and times like clockwork - so refreshing!"

    Obvious in-depth knowledge of needs of old, valued, oriental rugs. The end results a joy! Nice smell on return.

  • Five Star Furnishing Care "A happier household"

    Living with a person with a disability can mean a regular series of accidents - spilt drinks, including the occasional red wine and both black and white coffee, as well as accidentally and unnoticed, dropped food, which is then trampled around into the carpet! Five Star’s Professional Spot and Stain Remover has proved to be such a godsend to me that I now make sure that my supply never runs out. Many detergent based spot cleaners leave a sticky residue behind, which means that a stain slowly builds up again in the cleaned area, and then needs to be cleaned again and again and infinitum. The Professional Spot and Stain cleaner leaves no sticky residue and doesn’t bleach the carpet either. Being quick and simple to use, although obviously the most difficult stains need several applications, cleaning up seems less like a chore and a big disaster, thus reducing all those inevitable feelings of being a nuisance and consequent guilt and exasperation all round!

  • Five Star Furnishing Care "We were very pleased "

    We used you before and were very pleased with your service. Keep up your current efficient standards.

  • Five Star Furnishing Care "Complete satisfaction"

    We have used Five Star Furnishing Care repeatedly over the past 12 years or more, always with complete satisfaction with their excellent standard of work and careful attention to detail.

  • Five Star Furnishing Care "A lovely Family business!"

    Always an excellent job done. I would not use any other cleaning company as I am always satisfied with what they have done.

  • Five Star Furnishing Care "To our complete satisfaction"

    Five Star Furnishing Care have cleaned our carpets regularly over the past 10 years or more, always very thoroughly and efficiently to our complete satisfaction.

  • Five Star Furnishing Care "Excellent"

    Have used you before and as usual, efficient, friendly and excellent service

  • Five Star Furnishing Care "Very useful advise given"

    i was impressed by the flyer that was put through my door. Very useful advise given with regards to looking after the carpets and dealing with stains.

  • Five Star Furnishing Care "It’s like having a new floor!"

    We had our stone floor cleaned and are amazed at the results. It’s like having a new floor! Five Star are friendly & professional with plenty of helpful advice on how to keep our floors and sofa clean.

  • Five Star Furnishing Care "Friendly"

    Chose you for your excellent, friendly and 'not pushy' approach.

  • Five Star Furnishing Care "First class service"

    Everything about your service is first class. I am very satisfied. Thank you - I will happily recommend you.

  • Five Star Furnishing Care "Worth it"

    I think it's on the expensive side - but worth it.

  • Five Star Furnishing Care "I will be a repeat customer"

    Great service. Quick & easy. My carpets are now lovely and my rug is gorgeous too.

  • Five Star Furnishing Care "Very Professional "

    Excellent & friendly service from Dean. Makes a change to have a service like this.

  • Five Star Furnishing Care "Courteous, professional service!"

    A courteous, professional service. Work carried out in expected timescale and friendly technician.

  • Five Star Furnishing Care "High Level of professionalism"

    Chose you for the high Level of professionalism and trust/confidence you inspire. I loved how clean your cleaning machine is and the level of care Hayden showed for our our house.

  • Five Star Furnishing Care "Changed their shoes from outdoor to indoor"

    Came on time, were caring of our belongings, changed their shoes from outdoor to indoor when cleaning the carpets - even used shoes protectors when entering the house to give a quote for cleaning. Very satisfied with the finished result.

  • Five Star Furnishing Care "All the scratches have been removed"

    I am very pleased with my Karndean floor which is now clean. All the big scratches have been removed and it has a lovely gloss finish. Thank you Dean

  • Five Star Furnishing Care "100% efficient"

    Five Star Furnishing Care are always polite, friendly, helpful and 100% efficient in dealing with customers and in actual workmanship.

  • Five Star Furnishing Care "Committed to giving full satisfaction"

    Very courteous and professional.

  • Five Star Furnishing Care "I have used your company since 2004"

    I wouldn't go anywhere else as you are efficient, prompt and courteous.

  • Five Star Furnishing Care "Wouldn't hesitate to use you again"

    My parents were here whilst the cleaning was done and they said that the gentleman who cleaned the sofa was very helpful and informative. We are very happy with the results.

  • Five Star Furnishing Care "I'm pleased I chose your company"

    Everyone was polite and the young man who came to clean the suite couldn't have been nicer - he was very courteous.

  • Five Star Furnishing Care "Thank you"

    I was so pleased with the result. Much better than I expected my old furniture to look.

  • Five Star Furnishing Care "I was very pleased"

    Have used you before and been very satisfied. Hayden took special care to remove the difficult water marks from the sofa cushion.

  • Five Star Furnishing Care "I would highly recommend them."

    I have used Five Star several times before and I have always been completely satisfied

  • Five Star Furnishing Care "I never thought they'd get the stains out but they did!"

    It's nice to deal with a proper family business. Everyone I've dealt with in the company is extremely courteous and professional. I signed up to the maintenance programme which is great value and gives me peace of mind. I use one of my bedrooms as a dressing room - cream carpet and make-up don't make a good mix! I wouldn't use anyone else and would recommend Five Star.

  • Five Star Furnishing Care "As ever completely satisfied!"

    Hayden followed in his fathers footsteps in making the carpets look like new.

  • Five Star Furnishing Care "Dressed appropriately in company jacket and trousers"

    Hayden arrived on time and was polite and friendly. We would be more than happy to have him do our next job. Very impressed with the new quiet machine.

  • Five Star Furnishing Care "Professional, reliable and friendly service!"

    Would definitely recommend and use you again.

  • Five Star Furnishing Care "Staff were extremely pleasant and helpful"

    Hayden wasted no time, completed the job efficiently and gave advice when asked. All staff knew our requirements, were well trained and staff were extremely pleasant and helpful.

  • Five Star Furnishing Care "Great Service"

    I’ve used you several times before and you live always up to your promises

  • Five Star Furnishing Care "Your advertising was very informative"

    The service is perfect as it is - I thought your advertising was very informative. Fast and friendly service

  • Five Star Furnishing Care "Very reasonably priced!"

    Wonderful service. You were efficient and professional.

  • Five Star Furnishing Care "You came out to view the area prior to cleaning"

    Choose you because you came out to view the area prior to cleaning and had a friendly and efficient service.

  • Five Star Furnishing Care "I would definitely recommend"

    Service was fast, prompt, efficient

  • Five Star Furnishing Care "The carpets look like new"

    Very pleased with the service I received

  • Five Star Furnishing Care "Courteous, efficient and professional"

    Courteous, efficient and professional service would highly recommend

  • Five Star Furnishing Care "Your name really stood out"

    We were satisfied with all of your services. We got your name on the internet and your name really stood out ‘FIVE STAR’

  • Five Star Furnishing Care "Always Pleased with your service"

    We have always been pleased with your service. The new equipment and improved drying time is a great asset!

  • Five Star Furnishing Care "Thank you for helping us"

    Thank you for helping us when we needed to cancel at very short notice because of illness. As always you were kind, courteous and professional and rebooked us at a time to suit some weeks later. Our carpets are wonderful as a result.

  • Five Star Furnishing Care "Trained by dad – results like dad"

    Our clean was done by Hayden. Trained by Dad - results like dads. Very Happy he’s done you proud!!

  • Five Star Furnishing Care "Loved the personal approach"

    This is the first time we have had the new carpets cleaned and it was great. We researched online and received two other quotes, yours wasn’t the cheapest but we loved the personal approach. Marie was on time and had over shoes on – one of your competitors didn’t even take his shoes off!

  • Five Star Furnishing Care "Cleaning Review"

    Five Start Furnishing Care are very professional in their approach. We had never used them before and they responded promptly to our initial enquiry. The chap they sent did a good job. He arrived on time, worked hard to complete the task and cleaned up any mess. We would recommend.

  • Five Star Furnishing Care "Five Star Review"

    Very polite, helpful and personal service. Identified problem with carpet moth that I had not been aware of and I was then able to have my carpet treated and cleaned appropriately. Very satisfied with service received and have used again.

  • Five Star Furnishing Care "Tile and Stone cleaning"

    I loved using Five Star Furnishing Care because they provided a professional service in a friendly and informal manner. They explained the cleaning products being used, avoiding environmentally harmful where possible. They arrived at the agreed time and the work was performed to a high standard. -- Franco F

  • Five Star Furnishing Care "Serious Cleaning"

    First class people, called when they said, friendly, good service, price and advice. Very pleased with the care and attention my suite received, and the people I spoke to on the phone, and the two people who came to my house were very caring and polite, I would recommend this business, as it was recommended to me. Thank you very much. :) .

  • Five Star Furnishing Care "Cleaner & Fresher"

    You sounded very professional, I was reassured that you're a member of NCCA & fully insured. Our upholstery looks so cleaner and fresher, very professional & friendly service, would definitely recommend you.

  • Five Star Furnishing Care "High Standard of Cleaning"

    I have always found your service to be exemplary and the standard of cleaning more than satisfactory. Your friendly and knowledgeable team provide reassurance of a high standard of cleaning and service. Thank You

  • Five Star Furnishing Care "Very Professional"

    You were the only company who wanted to do an onsite visit prior to quoting which impressed me. A 'Grubby' suite is now much more presentable.

  • Five Star Furnishing Care "Took Great Care"

    You were recommended by a neighbour and you gave great service at a very difficult time as my husband was seriously ill. You took great care with my furnishings and they look great..

  • Five Star Furnishing Care "Amazed by result"

    Your advert indicated you could remove stains from carpets. I honestly did not think you would be able to remove the coffee stain from my carpet, I was amazed by the result.

  • Five Star Furnishing Care "Floor tiles grout recoloured"

    We used Five Star Furnishing Care to re colour the grout on our old, crumbly, uneven and dirty 20 year old floor tiles. Our flooring was totally transformed looking almost brand new and so clean. We were delighted with the end result especially over such a large area. Dean and Hayden worked very hard in very hot conditions and we barely knew they were there so professional. We would happily recommend the company to anyone and we will use you in the future for any cleaning jobs. Thank you.

  • Five Star Furnishing Care "Very caring"

    Your website gave us great information. You arrived on time, changed shoes from outdoor to indoor shoes when carrying out the cleaning, even used shoe covers when entering our house for the quotation, very caring of our belongings throughout the whole process. We are very satisfied with the finished result.

  • Five Star Furnishing Care "Very Pleased"

    I am very pleased with my Karndean floor which is now lovely and clean, all the big scratches have gone and it has a lovely gloss finish. Thank You Dean

  • Five Star Furnishing Care "Don’t go anywhere else!"

    Excellent. Professional. Did everything they said they would. On time. Very pleasant to have in the house. All staff trained. Chatty newsletter.definitely recommend them for both stone floors rugs and carpets.

  • Five Star Furnishing Care "Excellent"

    Excellent service by knowledgeable people. Friendly.

  • Five Star Furnishing Care "The best our floor has ever looked"

    Dean & Hayden promptly returned to rectify a couple of areas on our black limestone floor which didn't look quite right after the initial clean, to our satisfaction. We are really pleased with the result, it's the best our floor has ever looked - It's beautiful!

  • Five Star Furnishing Care "Very Professional service"

    Your flyer came through our door and when we read it explained in detail exactly what your cleaning process involved . We received a very professional, helpful and friendly service.

  • Five Star Furnishing Care "EXCELLENT"

    I have used you many times before and always found you excellent, this job was no exception.

  • Five Star Furnishing Care "WOW"

    Marie & Dean... Wow, what a thorough and professional service! We are delighted with our clean suite. My 2 sofas look amazing - almost like new. I felt ample time was given to the cleaning service with very little disruption while we were at home during the process. We are 100% satisfied with the outcome of the cleaning and would have absolutely no hesitation in recommending your cleaning services to friends, family and colleagues and will most definitely use your services again. Once again, thanks you for bringing our furniture 'Back to life'

  • Five Star Furnishing Care "Another good job"

    Always a good job done and I am always satisfied

  • Five Star Furnishing Care "Very pleased"

    We chose you as you are a family run company, the leaflet we received through our door was very informative and helpful. You were very friendly and gave great service, we are very pleased with the result.

  • Five Star Furnishing Care "Excellent service - nothing to improve on."

    The service we received was excellent, we don't think there is anything you can improve on..

  • Five Star Furnishing Care "Cannot improve on excellence"

    Excellence is difficult to improve on, I have used you many times previously with great satisfaction and again this time excellent service as usual. Marie & Dean, your son is a credit to you, very polite and helpful young man.

  • Five Star Furnishing Care "Fantastic service"

    I would highly recommend Fivestar and we will definitely use them again. Communication was brilliant throughout the whole process, from quote to scheduling the clean through to the after-care. The clean itself made such a difference to our tired old carpet. Thank you.

  • Five Star Furnishing Care "Very Impressed"

    The Service was perfect for me. Marie, when she quoted, and Hayden when he did the work, both explained exactly what the service would provide but also what the service wouldn't necessarily provide, fully managing my expectations.. The end result more than exceeded what I had expected. I was very impressed.

  • Five Star Furnishing Care "Very Professional"

    We received your leaflet through our door and it sounded like just what we needed.. The service was very professional and carried out quickly, from initial appointment through to cleaning. Hayden was very thorough and explained things after he finished. The carpets came up very well.. Mr Goodger says they are bouncier.. We will be in touch in future for further work when needed. The Thank You card and follow up call were a lovely touch. Keep up the good work

  • Five Star Furnishing Care "A chip off the old block"

    I have used your company for years and always had very good service. Being disabled I cannot move furniture, Hayden was very helpful and worked really hard and was extremely polite, a credit to your company. As they say ' A chip off the old block' his dad is good to...

  • Five Star Furnishing Care "Delighted"

    You have provided me with an extremely efficient and effective service which we are delighted with. Keep up the high standards. We will not hesitate to recommend to family and friends

  • Five Star Furnishing Care "Stunned!!!"

    Five Star Furnishings is an incredibly professional organisation. You can tell from the first interaction you have with the company that you are dealing with a highly personable and efficient organisation. I have had our carpets cleaned before, but never like this. I was stunned at how clean the carpets came up. The chap who cleaned the carpets was very professional, loved our dogs, and he was a pleasure to have around. He was very respectful and didn't miss a spot. The owner, Marie, gave us such a good quote and offered us a discount. I can't recommend Five Star highly enough. A truly wonderful company, excellent service with honest and personable staff. The after sales support was good too and I have referred other people to them knowing that they will be looked after very well. Thank you Marie, Dean, Hayden and all at Five Star!

  • Five Star Furnishing Care "Marks All Gone"

    Excellent. I called you as you claimed that any marks wouldn't return once cleaned. You removed marks that had returned after a previous carpet clean by another company.

  • Five Star Furnishing Care "Such a Rarity"

    At last, a company who says what they will do and then does it! The whole process was painless and worked so well, thank you. So rare these days.

  • Five Star Furnishing Care "Excellent Service"

    I am delighted with your excellent service. The finished result of both my carpet and chairs is brilliant, I will recommend you without hesitation. Thank You.

  • Five Star Furnishing Care "A Miracle!!!"

    You were recommended to us by John Lewis and my Husband and I found your service extremely professional, friendly and caring.

    We believe a miracle was done to our paint stained sofa and now it looks brand new again.

    We cannot thank you enough, we are really pleased with what you have done.

  • Five Star Furnishing Care "Amtico flooring like new"

    The reception floor at the Academy has been down for 13 years and was looking very tired and dull. With a bit of TLC Dean was able to bring it back to its vibrant best and it now looks fantastic again and ready for the next 13 years.

  • Five Star Furnishing Care "Thank You"

    You were really helpful in our emergency giving advice about getting our red wine stain out of the living room carpet and arranging to come quickly to remove the stain and then clean the whole carpet.

    I can thoroughly recommend your services – the carpet is now immaculate as is the other room you cleaned.

    You are always lovely to deal with and your spot cleaner is amazing. What more can I say other than Thank You.

  • Five Star Furnishing Care "A Proper Job"

    I was looking for a local company and your name came up on google.

    I like the personal approach rather than a huge commercialised clinical service. A family feel giving plenty of time for the customer and to do a proper job

  • Five Star Furnishing Care "Friendly and Reliable"

    I like to support local business, Five Star are a friendly, reliable local business giving great service, I would highly recommend them.

  • Five Star Furnishing Care "Five Star live up to name"

    Excellent service from initial contact to follow up. Friendly professional company who treated the house with respect. The carpets look like new. Will definitely use Five Star again and would recommend them to friends and family.

  • Five Star Furnishing Care "Excellant Service"

    We contacted 5 star (via a recommendation) to help with 'hair grease' stain on our light covered leather sofa.
    Dean came over, had a look, and was able to remove the headrest cover where the stain was. He took this away and within 2 weeks he came back with the leather as good as new.
    Great service!

  • Five Star Furnishing Care "Brilliant Results"

    I found this company recommended on the Which Report - Trusted Traders. On the day access was very difficult as I live in a ground floor flat well away from the nearest road. The operatives 'hoses' had to be led a long way through a neighbours back garden, then through a window to the bedroom and the carpet that needed cleaning.. The result was far far better than I expected. The magnolia coloured carpet now looks like new. Well done 5 Star.

  • Five Star Furnishing Care "Rug and upholstery cleaning"

    I am so glad to have found this firm. I have a rescue dog who weed regularly on my 6foot by 4foot rugs because of her nervous disposition Ithought I would have to throw them away but this firm took them away and returned them as new. They also cleaned my Three piece suite on site and gave me good advice on to maintaining it in the future. At all times I received professional and sympathetic service. I have no hesitation in recommending this firm. The price was reasonable and tailored to the job in hand.


Unit 3 Hoo Farm, Hoo Lane, Offley, Herts, SG5 3ED

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